WAGE AWARD POLICES OF 5-STAR HOTEL ENTERPRISES OPERATING IN THE ACCOMODATION SECTOR IN ISTANBUL AND THEIR EFFECT ON WORKER SATISFACTION (SAMPLE STUDY: COMPARISON BETWEEN CHOSEN PILOT HOTELS)

11th International Multidisciplinary Scientific GeoConference SGEM2011, www.sgem.org, SGEM2011 Conference Proceedings/ ISSN 1314-2704, June 20-25, 2011, Vol. 3, 1321-1326 pp

ABSTRACT

Wages and rewarding in the labour-intensive tourism sector are not only motivating for
workers but also influential in helping them to cling to life and their work. In tourism
sector, like in all sectors, worker satisfaction is reflected on the enterprise. Wage
awards lead to the satisfaction of workers in the tourism sector and especially in large
accommodation enterprises. When we look at the same wage awards from the point of
view of employers, we see that they are regarded as expense item.

Wage awards, which are important for both workers and employers, are provided to
workers in large hotel enterprises according to various policies.

In the study which will be carried out by choosing 5-star pilot hotels already serving the
sector in Istanbul, the centre of Turkish tourism; issues such as wage policies of hotel’s,
wage award policies and worker satisfaction will be discussed by comparison. In
addition to extensive literature analysis, interviews with the chosen pilot hotels and the
data obtained as a result of research will be expressed.

Keywords: Human Resources in tourism, Employee Satisfaction, Wage Policie