THE IMPACT OF QUALITY MANAGEMENT SYSTEM IMPLEMENTATION AT SC BETA SA

11th International Multidisciplinary Scientific GeoConference SGEM2011, www.sgem.org, SGEM2011 Conference Proceedings/ ISSN 1314-2704, June 20-25, 2011, Vol. 3, 1203-1210 pp

ABSTRACT

The increase of the demands for quality in the EU is caused by the fact that customer’s
satisfaction is no longer enough; the expectations must be overcome by promoting the
concept “Beyond Customer Satisfaction”, which determined the orientation of the
Romanian companies towards implementing the Quality Management System. This
paper aims at analysing the impact that this implementation system has on the analysed
company’s financial and economic results involved in such a process. This diagnosis,
during 2007-2009, of the financial and economic results of SC BETA SA - Joint Stock
Co., highlighted the positive influence of the Quality Management System
implementation on the company’s performance, the influence being due to the turnover
growth, but also to cutting down non-quality costs.

Keywords: quality, performance, economic efficiency, economic performance, cost efficiency, diagnosis analysis.